Support
Write to us and a person reads it. Include your username and the iPhone model you are on, and it will be answered faster.
I forgot my password
An account is a username and a password, with no email address attached. That keeps the app from holding personal data it does not need, and it has one real cost: there is no way to reset a forgotten password, and no way for us to prove an account is yours. Keep it somewhere safe. If you are locked out, the only route is a new account.
How do I cancel my subscription?
Subscriptions are handled by Apple, not by us. On your iPhone open Settings, tap your name at the top, then Subscriptions, then Noura Insight, then Cancel Subscription. Cancelling stops the next renewal and leaves you access for the period you have already paid for.
Refunds are also handled by Apple. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app, open Profile and choose Delete Account. It asks for your password, then removes every meal and weight you have recorded, clears the app on your device, and closes the sign in. It happens while you wait and none of it can be undone. Deleting the account does not cancel a subscription, which has to be cancelled with Apple separately.
The numbers look wrong
Nutrition figures from a photograph are estimates. Portion size, hidden oils, sauces and anything out of frame all move the result. Tap a meal and use Fix Result to correct it, or log the item by hand. Corrections change your totals immediately.